Pages tagged "energy reform"
Electricity prepayment customers should be at the centre of reform, not the fringes: Renew Economy
Calls for a “Consumer Duty” in Australia’s energy market are gaining momentum. Many see this as a way to ensure providers act in customers’ best interests as the system becomes more complex.
But across this discussion, we risk overlooking the people whose experiences most clearly justify a Consumer Duty in the first place: the tens of thousands of Australians – overwhelmingly First Nations households in regional and remote areas – who must rely on prepayment electricity meters.
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